Membership Cancellation

You may request cancellation of a trial or paid subscription by contacting our Support Team at support@astreoni.com. To provide sufficient time for processing before the next billing event, we recommend submitting your cancellation request at least 24 hours before the end of the applicable trial period or current billing cycle.

Include the email address associated with your Astreoni account and identify the subscription or separately billed service you wish to cancel.

Request membership cancellation by email

This link opens an email draft. Opening the draft or sending a request does not instantly confirm cancellation. Your request must be processed by our Support Team; please wait for their confirmation.

Your subscription will continue to renew automatically until you cancel it.

Once a cancellation becomes effective, future automatic renewals will stop. Unless applicable law requires otherwise, cancellation does not normally end your paid access immediately. You may continue to use the subscription features until the end of the billing period for which payment has already been made.

If you have purchased more than one subscription, plan, or separately billed service, each will be treated independently. Cancelling one will not automatically cancel any other active subscription or separately billed service.

PLEASE NOTE that deleting your Account does not automatically cancel an active subscription.

For the terms that apply to subscriptions, trials, recurring billing, cancellation, and refunds, please read our Subscription Policy.